SAP R/3 CS Customer Services

Scope of functions and customizing options

The goal of this workshop is to provide a thorough insight into the CS module and its options for customizing and expansion in this field.

Seminar goals/contents

The workshop is subdivided into four topical areas., For each block, the SAP standard scope of functions is first presented and explained. Then the customizing options are illustrated, after which customer-specific processing methods are presented by way of example.

  • Technical objects
    - Customers
    - Technical stations
    - Equipment
    - Parts lists
  • Agreements
    - Basic data
    - Services
    - Conditions
  • Service processing
    - Receipt of reports
    - Service orders
    - Responses
    - Invoices
  • Technical and commercial analysis capabilities
    - Service controlling
    - Information system