Gold Sponsor

Group Offer!

Get in Touch

Any questions, please contact:

Charlotte Roden

Events Assistant
Tel.: +44 - (0)121 - 200 3810
Fax: +44 - (0)121 - 212 1623

connected customer utilities

The Conference Is Now Closed

The Connected Customer: Utilities conference is now closed. T.A. Cook would like to thank our delegates, sponsors and presenters for making this inaugural event such a resounding success.

Due to the success of this year’s event, we are delighted to confirm that The Connected Customer: Utilities will be returning next year.  The search for our 2018 dates and destination are already underway.

If you are interested in joining us next year as a speaker, sponsor or delegate and would like to find out more, please do not hesitate to contact the T.A. Cook team on +44 (0)121 200 3810 or

As utilities fight to maintain a loyal customer base and win over new customers, they must implement intelligent, agile and customised multi-channel engagement strategies, designed to engage the customer on all available touchpoints.

This event is your opportunity to join with major European utilities and address the transformational role digital innovation plays as utilities look to ‘connect the dots’ between technology, digital strategy and the customer.

Over two information packed and interactive days in Amsterdam, you will have the opportunity to address the challenges and opportunities faced by utilities. With customers ever more demanding, flexible, and informed, are you in the best position to meet their expectations? Do you have an end to-end digital strategy in place? Are you looking to hear how other utilities are tackling multichannel customer engagement?

With specially selected utility industry case studies, insight from prominent experts, and plentiful networking opportunities, this event will provide the ideal platform for open discussion, benchmarking, information exchange, and networking.