SAP Hybris solutions provide omnichannel customer engagement and commerce software that allows Utilities to build up a contextual understanding of their customers in real time, deliver a more impactful, relevant customer experience, and sell more goods, services and digital content across every touch point, channel and device. Through customer data management, context-driven marketing tools and unified commerce processes, SAP Hybris solutions have helped some of the world’s leading organizations to attract, retain and grow a profitable customer base. SAP Hybris software for customer engagement and commerce provides organizations with the foundation, framework and business tools to create a holistic customer view across channels, simplify customer engagement and solve complex business problems.
For more information, visit hybris.com/utilities
The Customer Information System (CIS) is a vital component of the meter-to-cash value chain for utility companies. Combining more than a decade of experience in consulting and software development, with a deep knowledge of CIS for utilities, we are pleased to introduce our flagship product - Empirica Stream.
Empirica Stream is a fully featured CIS that includes CRM, billing, collection and energy data management. It also provides a complete set of tools and applications for energy suppliers to adapt quickly and efficiently to any fast changing business needs.
The software supports cross-selling and up-selling processes for both utility and non-utility products and services - everything can be converged into one bill. It is built entirely on a service oriented architecture as an open platform, with an API design that supports customer engagement and helps to build a positive customer experience. The billing engine and customer ledger are designed to process millions of customers and contract accounts.
Despite its complexity, the system is still very cost effective and its intuitive nature makes it easy to learn, use, operate and administer.
For more information, visit empiricastream.com