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Bring your Colleagues

connected customer utilities

Connecting the Dots between Technology, Digital Strategy and your Customer

After the success of last year’s event, 2018 sees the Connected Customer: Utilities move to the ever changing city of Berlin to explore the transformational role digital innovation is playing in the utilities sector, as both established players and disruptive new-comers fight to win over new customers while maintaining a loyal customer base.

2018 brings fresh uncertainty with utility business model reforms, social and political upheaval, constant technological developments and disruption – oh and did someone mention GDPR?

The overriding message from last year’s event was that individual utilities cannot weather this storm alone.  To survive, the industry needs to work together.  Join us this October to address the technological and the human, the strategic and the technical and, in the words of one of our 2017 speakers, “Let’s rock the digital energy revolution!”

Key Topics to be Addressed, include:

  • Technology, digitalisation, and the evolving, connected, customer

  • Developing an end-to-end digital customer engagement strategy

  • Effective use of customer data and analytics to create new business opportunities

  • Exploiting the potential of IoT, cloud, predictive analytics and mobile applications

  • Understanding the human and emotional theories which drive happiness and increase buying behaviours

  • Building effective digital billing and revenue collection solutions for complex products

  • Smart metering, smart home innovations and how to bring new products to market


With specially selected utility industry case studies, insight from prominent experts, and plentiful networking opportunities, this event will provide the ideal platform for open discussion, benchmarking, information exchange, and networking.


Check back soon for more details on topics, speakers, sessions and the first look at the 2018 agenda!